ICBPO Certification aims to set industry standards for outsourcing and related professions. It supports professional development and contributes to enhancing market competitiveness and economic growth by fostering a skilled workforce in the business process outsourcing sector.
When applying for ICBPO membership, the Council evaluates an applicant’s qualifications and employment experience. Membership includes various grades, and members can progress to higher grades as they gain more experience and skills. Membership includes various grades:
The required qualifications may be increased or decreased depending on the relevant qualifications of the individual.
To apply for ICBPO Professional Membership online, please click
For the downloadable ICBPO Professional Membership Form, click here. Complete the form and return it to the ICBPO Secretariat at the address below. You can also download the ICBPO Membership Brochure.
The Register,
Institute for Certified Business Process Outsourcing Professionals:
6 Olusoji Idowu St, Ilupeju 100261, Lagos
Web: www.icbpo.org
Email: info@icbpo.org
Tel: +234 (0) 8090219102
The Code of Conduct sets out the professional standards required by ICBPO as a condition of membership. It applies to all members, regardless of their membership grade, the role they fulfill, or the jurisdiction where they are employed or discharge their contractual obligations. This Code governs the conduct of individuals as Business Process and Shared Services Professionals. Members are expected to exercise their own judgment (reasonably justified) to meet the requirements of the Code and seek advice if in doubt.
Guiding Principles
All members of the Institute, in pursuing the profession of business process and shared services, shall:
Maintain and demonstrate professional knowledge, competence, and ethical behavior through continuous development and insightful service in all business, professional, and personal activities.
Discharge duties and responsibilities with fairness, establishing, maintaining, and developing business relationships based on confidence, trust, and respect.
Represent the profession and respect the laws of the land.
Promote and boost acceptable processes while exhibiting personal leadership as a role model for maintaining the highest standards of ethical conduct.
Ensure that professional judgment is not compromised nor perceived as being compromised because of bias or undue influence from others.
If a member of ICBPO becomes aware of any breach of this Code of Conduct by another member, they are obligated to notify ICBPO. Breaches of the Code of Conduct may also be brought to the attention of ICBPO by non-members. Any breach of the Code of Conduct brought to the attention of ICBPO, or of which ICBPO becomes aware, will be considered under the Institute’s Disciplinary procedures.
Correspondence in connection with this Code of Conduct should be directed to:
Institute for Certified Business Process Outsourcing Professionals
6 Olusoji Idowu St, Ilupeju 100261, Lagos
Web: www.icbpo.org
Email: info@icbpo.org
Tel: +234 (0) 8090219102
We are enriching the way nations breed their process and outsourcing workforce
info@icbpo.org
+234 8090219102
6 Olusoji Idowu St, Ilupeju 100261, Lagos
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